DataView Wealth’s automated client offboarding streamlines the process by offering a customizable set of steps in its task manager. This solution automates the offboarding process while ensuring the secure de-identification of client data, following predefined retention policies. By doing so, it reduces manual effort, enhances compliance, and minimizes the risk of data breaches, ensuring that organizations handle sensitive information securely and in line with regulatory requirements.
To start the Offboarding, select the client, select New Task, and then Client OffBoarding


Archive
Once you are ready to Archive your client, go to Adjust, and select Archive

The Archive is a special state where, depending on your Retention Policy for the Client (or Tenant) the time will start ticking until the System will De-Identify the client. If no overriding Retention Policy has been set for the Client, the System will look at the Tenant Retention Policy (EG GDPR, POPIA). The default is set to 5 years. Once the client is Archived, the Offboarding Date is set.
A daily workflow is run by the system which checks retention policies and client Offboarding date to see if the De-Identification process needs to be performed on a client.
De-Identification
NOTE: The De-identification process is IRREVERSIBLE, even from the platform level as well as the DataLineage Fabric level. We cannot ever recover the Client data that has been de-identified and/or purged.
When DataView de-identifies the client record, it programmatically iterates through the client record and all of its child records and
- Purges all attributes that can identify the client.
- EG: Name, Surname, Email, Phone Number
- Deletes all Document owned by this record
- Deletes all Notes owner by this record
This includes the Client Record, Account Record, Approvals Record, Screening Records, Tasks, Documents, Notes and all other related record.
After the client has been de-identified, an audit record will be available, but it will have no client identification in it. This is by design as the system has to be able to show that it is operating in accordance to the regulations.
Audit
You can use the setting to control who has access to Archived Clients.